Return Policy

Return Policy

15-Day Return Policy

Boutique & Hair Salon

In-Store Purchases

  • Returns accepted within 15 days of purchase

  • Exchange or store credit only

  • Items must be:

    • Unworn

    • Unwashed

    • Unused

    • Original tags attached

  • Receipt required

No refunds for in-store purchases

Online Purchases

  • Returns accepted within 15 days of delivery

  • Eligible items may receive:

    • Refund to original payment method, or

    • Exchange, or

    • Online store credit (customer choice)

  • Item must be:

    • Unworn

    • Unwashed

    • Unused

    • Tags attached

    • In original condition

Original shipping fees are non-refundable
Customer is responsible for return shipping unless item is defective or damaged upon arrival.

Items Not Eligible for Return or Exchange (All Purchases)

  • Worn, washed, opened, or used items

  • Items with tags removed

  • Items with odor, makeup, pet hair, or damage

  • Sale, clearance, or discounted items

  • Final sale items

  • Accessories / intimates (if you choose to include)

Hair Products

  • Opened or used hair products are final sale

  • Unopened products may be exchanged or returned within 15 days

    • In-store: exchange or store credit only

    • Online: refund, exchange, or store credit

  • Defective products may be exchanged for the same item only

Salon Services

  • All services are non-refundable

  • Concerns must be reported within 48 hours

  • Complimentary adjustment offered if applicable

  • No adjustments for:

    • Change of mind

    • Failure to follow aftercare recommendations

We must be notified about any damaged items within our 15 day policy in order for the items to be eligible for exchange/return.

To complete your exchange, we require a return form. In order to receive that, please email ellabloominfo@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. 

146 S State St

Lindon, UT 84042

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to ellabloominfo@gmail.com and send your item to: 146 S State St. Lindon Utah US 84042.

Once a package leaves our facility, we do not have control over the package. If your package is lost or stolen you will need to contact your local post office/UPS location or file a claim for your package. We cannot provide any refunds without receiving compensation from a claim.