Cleo Polo

Return Policy

Items are eligible for exchange only if they are returned back to us within 15 days of your purchase. If 15 days have gone by since your purchase, unfortunately we can not offer you an exchange.

If your item was returned within 15 days, Ella Bloom will issue you store credit. No Refunds offered, only store credit.

To be eligible for an exchange, your item must be unused and in the same condition that you received it with the tag still attached. 

We must be notified about any damaged items within our 15 day policy in order for the items to be eligible for exchange/return. 

All sale items or discounted items are final sale, with an exception of a size exchange for the same item if that item is still available. 
Swimsuits, products and jewelry items are final sale. These items are exempt from being returned. Shipping costs are non-refundable. 

To complete your exchange, we require a return form. In order to receive that, please email ebinfo@ellabloomsalon.com

You will be responsible for paying for your own shipping costs for returning your item. 

146 S State St

Lindon, UT 84042

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ebinfo@ellabloomsalon.com and send your item to: 146 S State St. Lindon Utah US 84042.

Once a package leaves our facility, we do not have control over the package. If your package is lost or stolen you will need to contact your local post office/UPS location or file a claim for your package. We cannot provide any refunds without receiving compensation from a claim.